At Tori Shop, we are committed to ensuring your complete satisfaction with every purchase. If you are not fully satisfied with your throw blanket or any other product, our Refund and Return Policy outlines the process for returning items and requesting refunds.

1. Returns Eligibility
You may request a return or refund for products purchased from Tori Shop under the following conditions:

• The item must be in its original, unused condition.

• All original packaging, tags, and labels must be intact.

• Returns must be initiated within 30 days of receiving the product.

2. Non-Returnable Items
Certain products may not be eligible for return or refund, including:

• Items that have been used, washed, or damaged by the customer.

• Clearance or final-sale items (if applicable).

3. How to Initiate a Return
To request a return, please contact our customer support team with your order details:

📍 742 Willow Creek Lane, Portland, OR 97205, USA
📞 +1 503 914 2387
✉️ support@torishop.store

Our team will guide you through the return process, provide instructions for shipping, and issue a Return Merchandise Authorization (RMA) if applicable.

4. Return Shipping
Customers are responsible for return shipping costs unless the return is due to a defective or incorrect item. We recommend using a trackable shipping service to ensure your return reaches us safely.

5. Refunds
Once your return is received and inspected, we will notify you regarding the approval or rejection of your refund. If approved, your refund will be processed to the original payment method within 7–10 business days. Please note that depending on your bank or payment provider, it may take additional time for the refund to appear in your account.

6. Exchanges
If you wish to exchange an item for a different color, size, or product, please contact our customer support team. Exchanges are subject to product availability.

7. Defective or Damaged Items
If you receive a defective or damaged item, please contact us immediately with a description and photos of the issue. We will arrange for a replacement or full refund at no additional cost.

8. Contact Us
For any questions or concerns regarding returns, refunds, or exchanges, please reach out to our customer support team:

📍 17625 N 7TH ST, APT 1045 PHOENIX, AZ 85022-1926
📞 +1 520 921 0190
✉️ support@torishop.store